Frequently asked questions

To speed things up - you could always check the FAQ page to make sure your question is not already referenced.

Please go to the FAQ page
Let us know if your query relates to any of the following:
I am asked to open a myNeosurf account in order to pay with Neosurf.

I did not receive a confirmation email after registering with myNeosurf.

I have been asked to send more documentation to prove my identity.

My latest deposit is not shown on my balance.

I am concerned about my account security.

I am a merchant site and I want to integrate myNeosurf.