Let us know if your query relates to any of the following:
I am asked to open a myNeosurf account in order to pay with Neosurf.
Some customers may just want Neosurf. There are many merchant sites that are subject to strict rules regarding the security of funds and privacy of customers. Before you can deposit using Neosurf on these sites you must register with myNeosurf.
I did not receive a confirmation email after registering with myNeosurf.
Please check your "Spam" or "Junk Mail" folder of mailbox?
If you use "gmail" it may be that our email is blocked by a filter linked to Google or you could try registering with another email address?
I have been asked to send more documentation to prove my identity.
There are many merchant sites that are subject to strict rules regarding the security of funds and privacy of customers. When registering your myNeosurf account - you will be asked to confirm your identity (KYC). We may also ask additional questions when you increase your deposit and usage limits of your myNeosurf account. Requirements include proof of identity and address. You will need to provide the following:
2-sided ID card (colour image and fully visible)
proof of residence up to 3 months (latest utility bill)
For security these documents must be sent via the secure form.
My latest deposit is not shown on my balance.
Did you know that depending on your deposit, it could take up to 72 hours to see your deposit in your myNeosurf account?
If a transaction is not fully completed then it could also have been automatically cancelled.
Deposit with code Neosurf = immediate delay
Deposit with credit card = immediate time
Deposit by bank transfer = processing time from 48 to 72h
I am concerned about my account security.
Your myNeosurf account is just like a wallet and it must be kept secure.Your password must be unique.If you think that your password has been compromised, then please change it immediately by clicking here
I am a merchant site and I want to integrate myNeosurf.
Please create your merchant account hereto accept payments via myNeosurf and Neosurf.